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SHIPPING FAQ
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FAQ
FREQUENTLY ASKED QUESTIONS
1)IS YOUR SHIPPING IMPACTED DUE TO COVID?
2)WHAT ARE THE LOCATIONS YOU DELIVER TO?
3)HOW ARE YOUR DELIVERY TIMES?
4)DO YOU OFFER FREE SHIPPING?
5)WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
6)ARE IN-TRANSIT PRODUCTS INSURED?
7)CAN I MODIFY MY DELIVERY ADDRESS?
8)WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
1)IS YOUR SHIPPING IMPACTED DUE TO COVID?
2)WHAT ARE THE LOCATIONS YOU DELIVER TO?
3)HOW ARE YOUR DELIVERY TIMES?
5)WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
6)ARE IN-TRANSIT PRODUCTS INSURED?
7)CAN I MODIFY MY DELIVERY ADDRESS?
8)WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
IS YOUR SHIPPING IMPACTED DUE TO COVID?
Answer
Yes, we have resumed deliveries as per the guidelines provided by the Government of India. Considering the extensive restrictions in effect, deliveries to certain pin codes may be restricted or delayed.
WHAT ARE THE LOCATIONS YOU DELIVER TO?
Answer
We deliver PAN India. For more details, please write us @ info@lixo.in or call our toll free:- 1800 3000 2006
WHAT ARE YOUR DELIVERY TIMES?
Answer
Standard Delivery
- Haryana, Delhi, Punjab, Uttar Pradesh, Himachal Pradesh, Chandigarh, Uttarakhand, Jammu & Kashmir, Rajasthan – 6 – 8 Days
- Andhra Pradesh, Tamil Nadu, Karnataka, Kerala, Puducherry, Lakshadweep – 4 – 6 Day
- Sikkim, Assam, Meghalaya, Arunachal Pradesh, Mizoram, Manipur, Tripura, Nagaland – 6 – 8 Days
- Goa, Dadra & Nagar Haveli, Gujarat, Maharashtra, Daman & Diu 4 – 6 Days
- Madhya Pradesh, Chattisgarh, Jharkhand – 5 – 7 Days
- West Bengal, Odisha, Bihar – 5 – 7 Days
- Andaman & Nicobar Islands – 10 – 13 Days
Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.
DO YOU OFFER FREE SHIPPING?
Answer
Yes, we do. All orders eligible for free delivery.
WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
Answer
All Lixo Healthcare packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items for you within few days. If you find that the product in the box is tampered with or missing when you open the package, please contact Lixo Healthcare Customer Service at 1800 3000 2006 within 24 hours of receiving the shipment.
ARE IN-TRANSIT PRODUCTS INSURED?
Answer
All In-transit items are insured. If you feel an item is damaged on opening, we would request you do not to accept the item or report back to us immediately by contacting Lixo Healthcare Customer Service.
CAN I MODIFY MY DELIVERY ADDRESS?
Answer
Please contact our delivery partners or Lixo Healthcare customer service to get help on
such issues.
WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
Answer
Please contact our delivery partners or Lixo Healthcare customer service to get help on
such issues.
